Mpotwin Privacy Policy – Member Data Protection in Indonesia

Mpotwin is committed to protecting the privacy of every member who uses our platform. This Privacy Policy explains in detail how we collect, use, store, and protect the personal data you provide to us.

This document applies to all services provided by mpotwin, including the website at mpotwin.vu, mobile apps for Android and iOS, and all features and content available within them. This policy forms an integral part of Terms and Conditions mpotwin.

We encourage you to read this document in full before using our services. If anything is unclear, feel free to reach out to mpotwin's support team, available 24 hours a day.

Mpotwin collects several categories of personal data necessary to operate our services safely and efficiently. Here are the details:

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless explicitly requested for a specific identity verification purpose and with your prior consent.

Data is collected through several different methods depending on the context:

• Directly from you — when you complete the registration form, fill in your profile, upload KYC documents, or contact our CS team.
• Automatically — when you use the platform, our systems automatically log technical data such as your IP address, device type, and activity within the gaming session.
• From payment providers — when you make a deposit or withdrawal, the payment providers we use may share transaction confirmation details required for verification.
• From cookies and similar technologies — to enhance the user experience and analyze platform usage. Full details are explained in Section 6.

The data we collect is used exclusively for the following purposes directly related to the operation of mpotwin's services:

• Identity and age verification — ensuring that only eligible users can access our services.
• Transaction Processing — processing deposits, withdrawals, and bonus payments accurately and on time.
• Account Security — detecting and preventing unauthorized access, fraud, and other suspicious activity.
• Service Improvement — analyzing usage patterns on an aggregate (not individual) basis to improve platform features and performance.
• Service Communications — sending important account notifications, relevant promotions, and policy updates.
• Regulatory Compliance — meeting applicable legal and regulatory obligations, including anti-money laundering (AML) reporting where required.
• Customer support — helping resolve inquiries, complaints, and requests you submit to our CS team.

We do not use your personal data for purposes beyond those listed above without your explicit consent.

Mpotwin does not sell your personal data to anyone. However, in certain limited situations, we need to share data with specific parties to operate our services:

• Payment Providers — banks, digital wallets, and crypto processors that handle your financial transactions. They receive only the data necessary to verify and complete each transaction.
• Game Providers — game platforms such as Pragmatic Play, PG Soft, and other providers receive the session ID and betting information required to operate the games.
• Infrastructure Service Providers — cloud and hosting services used to operate mpotwin servers, bound by confidentiality agreements.
• Legal Authorities — if required by law, court order, or applicable regulation, we may be required to disclose certain data to the relevant authorities.

Mpotwin uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use include:

• Essential cookies — required for the platform to function. This includes session login cookies and basic preferences. These cookies cannot be disabled as the platform will not work without them.
• Functional cookies — storing preferences such as language, favorite games, and display settings so you do not have to reconfigure them each time you log in.
• Analytics cookies — collecting anonymous information about how the platform is used to help us improve performance and the user interface.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality. Mpotwin does not use third-party advertising cookies or cross-site trackers for commercial purposes.

Mpotwin applies multiple layers of technical and organizational security to protect personal data from unauthorized access, loss, alteration, or unauthorized disclosure:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Data encryption at rest — sensitive data such as financial information is encrypted even when at rest on our servers.
• Two-factor authentication (2FA) available to all member accounts as an additional security layer.
• 24/7 Security Monitoring by automated systems that detect and respond to suspicious activity in real-time.
• Internal Access Restrictions — only personnel who require access to specific data for their responsibilities are permitted, with access logs recorded.
• Regular security audits by independent parties to identify and remediate security vulnerabilities before they can be exploited.

That said, no system is 100% immune to cybersecurity threats. Should a security incident occur that affects your personal data, we are committed to notifying you as promptly as possible in accordance with applicable regulatory obligations.

As an mpotwin member, you have a set of rights regarding your personal data that you may exercise at any time:

To exercise any of the rights above, contact the mpotwin CS team via live chat or the support email available on the platform. We will respond to requests within 30 calendar days.

Mpotwin retains personal data only for as long as necessary for the purposes described in this policy, or as required by applicable regulations:

• Active account data — retained for as long as the account remains active and for a defined period after the account is closed.
• Financial transaction records — retained for a minimum of 5 years in accordance with anti-money laundering regulations applicable across many jurisdictions.
• KYC Documents — retained in accordance with regulatory requirements, generally between 5 and 7 years after the business relationship ends.
• CS Communication Logs — retained for 2 years for service quality audit purposes.
• Cookie data — subject to the individual expiry of each cookie as described in Section 6.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

Mpotwin strictly does not provide services to individuals under the age of 18. We do not knowingly collect or store personal data from minors below the legal age.

If we learn that data from someone under the age of 18 has been collected — whether through dishonest account creation or any other means — we will immediately close that account and delete all associated data without delay.

If you are a parent or guardian and discover that someone under your care has registered on our platform, please contact mpotwin's CS immediately so the account can be handled appropriately.

Mpotwin may update this Privacy Policy from time to time to reflect changes in our data collection practices, the technologies we use, or applicable regulatory requirements.

Any material changes to this policy will be communicated to you through:

• A notification on the mpotwin platform homepage via a clearly visible banner.
• Email sent to the address registered on your account, at least 7 days before the changes take effect.
• An updated "Effective Date" at the top of this page.

Your continued use of the mpotwin service after the effective date of any changes constitutes acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before the effective date.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, the mpotwin team is ready to help:

• Live Chat — available 24 hours a day on the mpotwin web platform and mobile app. The fastest way to get a response.
• Support Email — send a written inquiry to the official email address listed in the footer of this website.
• Support Form — available in the help menu within your account for submitting formal data-related requests.

We are committed to responding to all privacy-related inquiries within 30 calendar days from the time the request is received. For urgent matters or suspected security breaches, we will prioritize a faster response.