Mpotwin Terms and Conditions – Know Your Rights & Responsibilities as a Member

These Terms and Conditions govern the relationship between mpotwin (hereinafter referred to as the "Platform" or "We") with each individual who registers and uses the services available on the mpotwin site (hereinafter referred to as "Member" or "You").

In this document, certain terms carry specific meanings that you should understand:

• Account refers to the unique account created by a member to access mpotwin services.
• Balance refers to funds stored in a member's account, whether from deposits or wins.
• Bonus refers to additional credits granted by the platform under certain conditions.
• Rollover refers to the total wagering amount that must be met before a bonus can be withdrawn.
• KYC (Know Your Customer) refers to the identity verification process required before your first withdrawal.
• Services covers all features available on the mpotwin platform, including sports betting, live casino, online slots, arcade, and all other game content.

These Terms and Conditions apply to all users across all regions accessing the mpotwin platform, without exception.

To use mpotwin's services, you must create an account by completing the registration form fully and accurately. Key terms regarding account registration:

• Each individual is only permitted to hold one active account. Owning more than one account under the same name, the same bank account number, or the same IP address is a violation and may result in the blocking of all associated accounts along with their balances.
• You must be at least 18 years old to register. mpotwin reserves the right to request proof of age at any time and to close an account if a member is found to not meet the minimum age requirement.
• Information you provide during registration, including your full name, date of birth, email address, and bank account number, must be accurate and valid. False data may result in account closure and balance forfeiture.
• You are fully responsible for keeping your account password confidential. Mpotwin is not liable for any losses arising from your password becoming known to others due to your own negligence.
• The KYC (identity verification) process is completed prior to the first withdrawal. Required documents generally include a valid National ID/Driver's License/Passport and proof of bank account ownership.

Mpotwin supports a wide range of payment methods commonly used in Indonesia, including local bank transfers (BCA, Mandiri, BNI, BRI, CIMB Niaga), digital wallets (OVO, GoPay, DANA, ShopeePay), and crypto assets (USDT, Bitcoin, Ethereum).

Deposit-related terms:

• Minimum and maximum deposit amounts vary by payment method and will be displayed transparently on your account's deposit page.
• Funds deposited into your account may only be used for wagering on the mpotwin platform. Funds cannot be transferred to another member's account.
• Mpotwin reserves the right to reject or delay the processing of deposits suspected to be linked to fraud, money laundering, or other violations.
• If a deposit does not appear in your account within 30 minutes, contact mpotwin CS immediately with proof of transfer. We will assist in verifying and crediting the funds as soon as possible.
• All deposits must be made using only the member's own name and account — using another person's account is not permitted.

Mpotwin is committed to processing withdrawals quickly and transparently. The following are the complete withdrawal terms applicable on our platform:

• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Accounts that have not completed the KYC process cannot make withdrawals. Identity verification can be completed through the account menu in the app or browser.
• Withdrawal processing time for verified accounts averages under 3 minutes during normal operating hours. Withdrawals outside bank operating hours are processed on the next business day.
• Minimum and maximum withdrawal amounts vary by method and are listed on the Withdrawal.
• Balances derived from active bonuses cannot be withdrawn directly — the applicable rollover requirements must be met before the funds can be cashed out.
• Mpotwin reserves the right to request additional documentation for large withdrawals as part of standard security procedures.

Mpotwin offers a variety of promotions and bonuses designed to deliver real added value to members. To avoid any misunderstanding, the following general rules apply to all bonus types:

• Every bonus has rollover requirements that are clearly stated before you claim. Read and understand those terms before claiming any bonus.
• Bonuses are valid for one account per person, per home address, per phone number, per IP address, and per device.
• Mpotwin reserves the right to cancel bonuses and any associated wins if bonus system abuse is detected, including the use of multiple accounts or coordination between members to manipulate wagering rounds.
• Promotional bonuses have an expiry period stated on each promotion page. Bonuses not used before the expiry date will be automatically forfeited.
• Winnings from free spins or free bets are credited as a bonus and are also subject to the applicable rollover requirements.

All games available on mpotwin — from Sports Betting and Live Casino to online slots and arcade — are subject to their respective rules available on each game's page. Some general terms that apply across all categories:

• Game results are final and cannot be changed once a game has ended, unless a documented technical error that is verifiable by the system has occurred.
• If a connection is lost during a game, any bets confirmed before the disruption will still be processed based on the outcome. Session recordings are retained as proof.
• Mpotwin uses certified RNG (Random Number Generator) technology and partners with internationally licensed game providers to ensure every game runs fairly and without manipulation.
• Attempting to exploit software bugs, use bots, or use third-party software to gain an unfair advantage constitutes a serious violation.

By using mpotwin services, you agree to fulfill the following obligations:

• Providing accurate and up-to-date information at registration and throughout your use of the service.
• Not using the mpotwin platform for illegal activities, including money laundering, fraud, or transactions that violate applicable laws.
• Not attempting to hack, manipulate, or disrupt the platform's systems and infrastructure in any way.
• Keeping your account login credentials confidential and immediately reporting to CS if you suspect unauthorized access to your account.
• Ensuring that your gaming activity does not disturb others and does not involve individuals who have not met the minimum age requirement.

Mpotwin reserves the right to suspend or close a member's account without prior notice if any of the following occurs:

• Discovery of more than one account owned by the same individual.
• Structured abuse of the bonus or promotion system.
• Indications of fraudulent activity or money laundering.
• Providing false information during registration or verification.
• Confirmed to be under 18 years of age.
• Use of bots or automated software to play.

Members may also close their own account at any time by contacting mpotwin CS. Any remaining active balance, after deducting outstanding obligations, will be processed for return via the original deposit method, subject to the applicable verification procedure.

Protecting members' personal data is mpotwin's top priority. We collect and process data in accordance with Privacy Policy which is separate and forms an integral part of these Terms and Conditions.

In summary, mpotwin:

• Never sells members' personal data to third parties for commercial purposes.
• Data is shared only with partners necessary for operating the service (e.g., payment providers) and only to the extent required.
• Storing all data in systems protected by 256-bit SSL encryption.
• Granting members the right to access, update, or request deletion of their personal data in accordance with applicable regulations.

Mpotwin provides its services on an "as-is" basis and does not guarantee that the service will always be available without interruption or entirely free of technical errors. That said, we are committed to minimizing disruptions and addressing reported technical issues promptly.

Mpotwin is not liable for:

• Losses arising from gameplay decisions made by the member themselves.
• Service disruptions caused by factors beyond our control, including power outages, internet failures, or force majeure events.
• Unauthorized access to an account caused by the member's failure to keep their login credentials confidential.

Mpotwin genuinely cares about the health and well-being of its members. Gambling should be entertainment, not a source of problems. To support this, our platform provides several tools you can use:

• Daily/Weekly/Monthly Deposit Limits — Set your own maximum deposit limit for a given period.
• Session Time Limits — Set a maximum play time per session to maintain balance.
• Play Break (Cool-off) — Temporarily disable your account for 24 hours, 7 days, or 30 days whenever you need a break.
• Self-Exclusion — Close your account for an extended period if you need a more serious break.

To use these features or learn more, visit the Responsible Gambling us.

Mpotwin reserves the right to change, update, or revise these Terms and Conditions at any time. Members will be notified of any changes through:

• In-app and mpotwin web platform notifications.
• Email to the address registered on the member's account.
• An update to the "Last Updated" date at the top of this page.

If you continue using mpotwin services after changes are published, you are deemed to have accepted the latest version of these Terms and Conditions. If you disagree with the changes, you have the right to close your account and withdraw your balance in accordance with the applicable procedure.

For questions regarding these Terms and Conditions, please contact the mpotwin CS team, available 24 hours via the support menu on our app or web platform.